Team Lexus

I don't enjoy all aspects of recruitment. I really don't.

The mechanics leading up to an interview are simply not energizing to me. Interviewing candidates for open positions in my department? Enjoyable. Leading a facility team as part of a national effort to redesign the RN hiring process in VHA? You have my attention. See a team member be energized by the story behind the Lexus and propose our our team name be Team Lexus? Inspiring.

The general aim? To produce high quality, error free results while reducing the time to hire. 

Is the team on the yellow brick road to Oz? Not at all. We are on a journey as individuals and as a team and we are bringing the rest of the HR department and medical center with us. We are knee deep in mapping, used a "fresh eyes" approach to conduct a facility walk through from the eyes of an applicant coming to interview, and are meeting with stake holders to implement our first two tests of change.

Check back for periodic update on Team Lexus!

Comments

[Wally Bock]

Interesting concept, Lisa. My question why, specifically, "Team Lexus" as opposed to something else like "Team Toyota" or "Team Service?" I sense a story there that would benefit us.

[Lisa Rosendahl]

Good Question! The story goes something like this. . . .a Toyota executive (engineer?) wanted a luxury car like his friends and proposed the idea. Reaction was less than positive. It was not a good idea, a luxury Toyota would not sell, it would never work, customers would not be interested etc. In spite of that, the idea moved forward and resulted in, well, the Lexus.

Readers/followers of the Toyota Way forgive my lack of specificity, I have not yet read the book but will, I promise!

[deb]

There is a lot of lore around "Team Lexus".....but in the Toyota Way, it's used as an example of Principle 1, which includes the concept of being masters of your own destiny.

Toyota decided it wanted to start a luxury division. Rather than acquire another luxury line, as was done with Jaguar for example, they put together a team and went about designing their own. (The downside to this when other companies try to implement it is that they take this principle and rely entirely TOO much on their own knowledge, refusing to look outside at all....even for research, etc.)

They set their own standards and created their own new line. And look where it is now.

All the best!
deb

[Lisa Rosendahl]

Yes, what she said. Thanks Deb!