Crisis? No.

How do you define a crisis? Well, one way is based on pure emotion, the other is on the facts. Me, I go for the facts and as a matter of practice, will not engage in emotional reactions (or ambushes). Get the facts straight, stop the blame, put a lid on the reaction and save the emotion for the good stuff. Remember the boy who cried wolf? 

Comments

[deb]

and i definitely don't define a crisis as anything at all that starts with something along the lines of "she said that he said that our supervisor said...."

i don't know why, but anything said after that just sounds like charlie brown's teacher to me.

all the best!
deb

[Lisa]

I actually used the very same Charlie Brown reference myself last week - freaky. Do you know, I am at a point where I can manage the personalities (with a little vent here and there) but many others cannot. I do what I can to coach them along, good professional development for both of us. Breathe in, breathe out . . . .:)